Thank you for visiting our webpage. The present Privacy Policy (hereinafter referred to as the Policy) aims to inform you about the way we process your personal data, collected through this webpage.

1. Personal Data Controller

Sterling Serviced Office Group EOOD
+359 2 9264 333
sofia@sterlingoffice.com
www.sterlingoffice.com

In order to be most useful through its webpage, in certain cases Sterling Serviced Office Group EOOD processes personal data of users of the webpage and in that capacity is personal data controller within the meaning of the Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation).

The security of your information is an important part of the Sterling Serviced Office Group EOOD’s internal policy. As a controller Sterling Serviced Office Group EOOD considers as a matter of priority the issues of protection of your personal data collected during your visit of our webpage and the processing and storing processes in compliance with the legal requirements.

2. Contact Details of the Controller

You may contact the Controller by any of the following means:

• • in writing at the following addresses:
    • by telephone number:+359 2 9264 333
    • by e-mail: sofia@sterlingoffice.com
    • via website: www.sterlingoffice.com

3. Personal Data We Collect About You. Purposes and Grounds for Their Processing

The use of the information on our webpage does not imply the provision of personal data by you. The website contains the following functionalities through which Sterling Serviced Office Group EOOD may collect and process your personal data:

3.1. Contact Form

The personal data collected and processed by Sterling Serviced Office Group EOOD through the Inquiry “Contact Form” option are: name, company, e-mail, phone number and other data that you have decided to provide with your inquiry.

3.2. Book a Viewing  

The personal data: name, company, e-mail, phone number and other data that you have decided to provide to us, are also collected and processed when you use the option Book a Viewing, which allows you to request arrangement of a viewing with regard to some of the services we provide.

3.3. Call Back Request

The use of the Call Back option requires the following personal data in order for Sterling Serviced Office Group EOOD to be able to return you a call at a time appropriate for you so that you can receive information regarding the services Sterling Serviced Office Group EOOD offers: name, company, e-mail, phone number.

3.4. CONTACT section

The specified personal data – name, phone number/e-mail, are collected and processed in case you send us a message via the CONTACT section.

Your personal data collected through the website options specified in it. 3.1., it. 3.2., it. 3.3. hereinabove is processed for the following purposes:

• • • To be able to answer the inquiry you have sent us;
    • To be able to arrange a viewing of the respective office premises according to your needs and the services you wish to use;
    • To be able to return a call and contact you so that you are provided with the information you need;
    • To be able to answer the message you have sent us.

The legal ground for processing of your personal data in these cases is your explicit, voluntary consent, which we consider that you have provided by submitting us the  Contact Form inquiry, Book a Viewing Form, Call Back Request or message.

Sterling Serviced Office Group EOOD will process your personal data only for the time necessary to prepare and send an answer to your inquiry, respectively – to process your booking request, to contact you back by phone or e-mail, and within a 3-month period after the last correspondence with you, unless you have become our client, supplier or business partner, in which case the terms and conditions under the contract signed with you shall apply with regard to the processing of your personal data.

• • • We can use these data for direct marketing purposes as well – to inform you for the products and services Sterling Serviced Office Group EOOD offers or to invite you to events organized by us.

In this case the ground for processing of your personal data is protection of Sterling Serviced Office Group EOOD’s legitimate business interests to present and promote its services. Sterling Serviced Office Group EOOD will process your personal data for that purpose until you object or until you opt-out [DPLF1] from receiving our direct marketing messages via our e-mail: sofia@sterlingoffice.com.

3.5. Events Organized by/ or with the Participation of  Sterling Serviced Office Group EOOD

As part of its business activity Sterling Serviced Office Group EOOD organizes and/ or participates in various corporative events such as conferences, seminars, presentations, corporate celebrations and others, aiming to promote the services provided by Sterling Serviced Office Group EOOD and fulfilling the purposes of the corporate social responsibility policy adopted by Sterling Serviced Office Group EOOD.

Chosen photos from these events may be published on the webpage of Sterling Serviced Office Group EOOD or in advertising materials published in media, social networks, catalogues, brochures, publications and others related to Sterling Serviced Office Group EOOD`s business activity in accordance with the adopted by Sterling Serviced Office Group EOOD business policy and advertisement strategy.

Sterling Serviced Office Group EOOD`s employees, as well as third parties participating in the organized event may be identified on these photos. In certain cases the photos may be accompanied by explanatory text including the names of some of the participating persons.

When Sterling Serviced Office Group EOOD organizes events or participates in such, the territory, within which shooting may occur, is being specified. At the entrance of the specified territory written information is placed regarding the carrying out of the shooting for the duration of the event and that by participating in the event or entering the specified territory the respective person voluntarily provides its personal data, obtained through his/ her image shooting.

In the hypotheses specified hereinabove the personal data processing is performed by Sterling Serviced Office Group EOOD for the following purposes:

• • • for promotion of the services, provided by Sterling Serviced Office Group EOOD;
    • for fulfillment of the corporate social responsibility policy adopted by Sterling Serviced Office Group EOOD.

The grounds for personal data processing in these hypotheses are: protection of Sterling Serviced Office Group EOOD`s legitimate interests to present and promote its services, as well as to realize its corporate social responsibility policy.

The processing is performed until Sterling Serviced Office Group EOOD considers the data processing necessary for the above described purposes or until the respective person objects against such processing.

3.6. Other Collected Data

Besides the personal data collected by Sterling Serviced Office Group EOOD upon using certain functions of the webpage, the following data may be gathered additionally:

• • • Log files connected with the security, technical maintenance, development etc.

Log files are files that save events in and interactions between systems and/ or between users and a given system. On our webpage we use log files for the following purposes: …………………………..

• • • Sterling Serviced Office Group EOOD uses “cookies” and other tracking technologies, which collect information about you upon interaction with our webpage, so that we can improve its performance and functionality.

The cookies are small files, which may be saved on your computer or mobile device when you visit a webpage. The cookie will help the website or other websites to recognize your device the next time you visit it. Web beacons or other similar files can do the same thing. In this Policy we use the term cookie to name all files, which collect information in such a manner.

More about the cookies, as well as the ways you can refuse the use of cookies on your device you can find in our

Cookies Policy

[link to the Policy].

4. Consequences of Non-provision of Personal Data

When you intend to submit an inquiry or a request for provision of services, the provision of the data by you is completely voluntarily. In case you do not want to provide us with your personal data you will not be able to receive the desired services, as well as we will not be able to answer your inquiry.

5. Disclosure of Your Personal Data

Sterling Serviced Office Group EOOD may disclose your personal data to the following categories of recipients:

• • • state authorities, to which we are obligated by law to provide personal data;
    • the company, entrusted by Sterling Serviced Office Group EOOD to maintain this webpage;
    • people providing photo shooting services during the events organized by or with the participation of Sterling Serviced Office Group EOOD.

6. Your rights with regard to the personal data processing

With regard to the processing of your personal data by Sterling Serviced Office Group EOOD you are entitled to various rights to protect your interests. All rights listed herein below (with the exception of the right of complain to supervisory authority) you can exercise by filing a request to Sterling Serviced Office Group EOOD using the data provided in Section 2 “Contact details of the Controller” hereinabove. Sterling Serviced Office Group EOOD will make all necessary efforts to satisfy your request without unnecessary delay.

6.1. Right of access:

A main right of yours is at any time to receive a confirmation by Sterling Serviced Office Group EOOD whether your personal data are being processed, as well as to be provided with access to the processed data and information regarding the processing purposes, the categories personal data that are being processed, the recipients of your personal data, the processing period, the presence of automated decision-making and your rights with regard to the processing.

6.2. Right of rectification:

When you consider that the personal data processed about you are inaccurate you have the right to request Sterling Serviced Office Group EOOD to correct them, as well as to request to have your incomplete personal data completed.

6.3. Right of erasure:

As a subject, whose personal data are being processed by Sterling Serviced Office Group EOOD you are entitled to request from Sterling Serviced Office Group EOOD their erasure in the following cases:

• • • your personal data are no longer necessary for the purposes, for which they have been collected and processed;
    • withdrawal of your consent, on the basis of which your personal data have been processed;
    • your personal data are being processed unlawfully;
    • you have objected against the processing of your personal data and there are no legal grounds for the processing, which shall prevail;
    • the personal data must be erased for the purpose of compliance with the legislation of the European Union or of the Republic of Bulgaria.

6.4. Right of restriction of the processing:

Another right of yours with regard to the processing of your personal data by Sterling Serviced Office Group EOOD is to request, as far as the legal requirements are met, the restriction of the processing of your personal data by Sterling Serviced Office Group EOOD in the following cases:

• • • you dispute the accuracy of the personal data – for a period that allowsSterling Serviced Office Group EOOD to verify the accuracy of your data;
    • the processing of your personal data is unlawful, but you do not want your personal data to be erased and only to restrict their use;
    • Sterling Serviced Office Group EOOD no longer needs your personal data for the specified purposes, but you require their storage by Sterling Serviced Office Group EOOD whereby restriction of their processing is ensured, for the purposes of establishment, exercise or defense by you of legal claims.

6.5. Right of objection against the data processing:

As far as your personal data are subject to processing by Sterling Serviced Office Group EOOD you are entitled to object at any time against this processing. In this case Sterling Serviced Office Group EOOD will stop the processing of your personal data, unless there is another legal ground for their further processing, such as meeting legal requirements or presence of other legitimate interests that require the continuation of the processing.

6.6. Right of withdrawal of your consent:

The processing of your personal data by Sterling Serviced Office Group EOOD based on your explicit consent for that can be terminated with the withdrawal of your consent. This right of yours has immediate effect, however, it does not affect the lawfulness of the processing of your personal data performed up to the moment of the withdrawal of your consent.

6.6. Right of data portability:

You are entitled to receive a copy of your personal data that you have provided to Sterling Serviced Office Group EOOD, including, when possible, in electronic form. When the processing of your personal data is based on consent or on a contractual obligation and is performed in an automated manner, you can make a request to Sterling Serviced Office Group EOOD to receive the personal data in a structured, widely used, machinery-readable format. In this regard you can also request Sterling Serviced Office Group EOOD to transfer these data directly to another personal data controller upon your instruction.

6.7. Right of complaint to a supervisory authority:

If you consider that your personal data are being processed unlawfully or that your rights in connection with them have been violated, you are entitled to lodge a complaint to the competent Bulgarian supervisory authority – The Personal Data Protection Commission (the PDPC). You can contact the PDPC by using the specified herein below contact details:

Address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia,

Phone: 02/91-53-518,

E-mail: kzld@cpdp.bg.

6.8. Changes in the Present Policy

Sterling Serviced Office Group EOOD can periodically change the present Privacy Policy, in order to comply with the legislative changes or practices and policies applied by Sterling Serviced Office Group EOOD. When we make such changes we change the date of the last update specified at the beginning of this Policy as well so that you can be able to get familiar with the current terms and conditions for processing of your data. We recommend the thick box for subscription to news and special offers on the website to remain unticked. The paragraph shall remain as long as it is applicable.